Privacy. That's Motherocity.

Privacy is a fundamental Human Right. It is also a fundamental principle of Motherocity. Numerous aspects of your life depend on your private information. It should be up to you how and with whom you communicate that information. It's not always simple. But that’s the kind of innovation we believe in.

Safe and secure

Multi-step authentication to provide secure sign-ins and registrations at all times

Trackless registration

Using social sign-ups to easily register without disclosing your personal information

Stay anonymous

Manage your interactions. In the thousands-strong chat rooms, you can choose to remain anonymous or establish a public profile

Keep your data hidden

Safeguard your data. You can at any time switch your settings between the private and public modes.

Safe and secure

Multi-step authentication to provide secure sign-ins and registrations at all times

Trackless registration

Using social sign-ups to easily register without disclosing your personal information

Stay anonymous

Manage your interactions. In the thousands-strong chat rooms,choose to remain anonymous or establish a public profile

Keep your data hidden

Safeguard your data. You can at any time switch your settings between the private and public modes.

Servers and networking

All of the Motherocity data is stored on secure Amazon AWS servers. Making it fast and reliable more than ever before.

Storage

You own your data. All of your sensitive data is stored temporarily on our servers, that you can delete anytime.

Production

Our product goes through multiple revisions to make sure we are building the best innovation for you.

Customer payment data

Payments are processed through Apple store, Google Play, and JP Morgan Chase. Motherocity doesn’t hold any payment details.

Secure design

From basic structure to complex UI, intuitive yet functional UX is always the focal point of everything we build.

Backups

At Motherocity, we use multi-layer backup sytems to store all the necessary data we need to provide personalized experience.

Traffic management

Using up-to-date systems and frameworks ensures a smooth and fast experience to Motherocity’s huge user base.

Security culture

The privacy, data, and security is the backbone of everything we do at Motherocity, promoting a safe user experience for all.

Penetration testing

At every stage of development, we use the best tools and talent to ensure reliable systems before, during and after launch.

Effective as of 05 September 2022.

You are entrusting Motherocity with your sensitive personal information when you use our application. Our company's policy is to take action to ensure that individual users' data and privacy rights are safeguarded and to provide transparency about our data practices since we are dedicated to maintaining that trust.

Our Privacy Policy serves to detail the types of data we collect, how we use and disclose it, and how you can maintain control over it.

To provide you a brief understanding of our data practices, here is a summary of our privacy policy. For crucial information about your personal data, how we use it, and your rights about it, read the complete policy instead of only on the summary. Here are some essential points we believe you will find useful, but please read this Privacy Policy and our Terms of Use in full.

Data that is useful to you

When you use Motherocity, we gather your personal information and may use it to enhance your user experience by, for example, enhancing prediction accuracy, customizing product offers, enhancing the insights you receive, etc. We only utilize anonymous or aggregated data, which cannot be used to identify you, for research purposes.

The Motherocity community can benefit from your support

In order to reach more people like you who we think might be interested in using the our care, we may use technical information about your device and other information about you for promotional purposes if you give us permission to do so (such as your age group, subscription status, and your devices unique identifying information). Your consent is always revocable. For additional information on how to change your status, please see the section below under "Computing to find new Motherocity users and maintain communication with you."

You have the power.

By sending us an email at Hi@Motherocity.com, you can request access to, a modification of, a correction of, erasure of, and updating of your personal data. You can download a report from the App that includes some of your Personal Data if you have iOS Motherocity. Be aware that changing or deleting some of the Personal Data you have provided may make it more difficult for you to use App features that rely on historical data.

Protecting your data

We take appropriate precautions to secure your data and personal identifiable information against loss, theft, misuse, and unauthorized access.

Limitation of app usage by minors/children

To use the app, you must be at least 13 years old (or 16 if you reside in the European Economic Area "EEA" or the United Kingdom, "UK"). We do not intentionally collect information from any person under the age of 13 (or 16 for residents of the EEA and the UK), and we do not permit anyone under the age of 13 to use the App (16 for EEA and UK residents). Additionally, individuals under the age of 18 are restricted from using some of the Motherocity Health App features.

You are welcome to speak with us at any time

We strongly encourage you to get in touch with our Support Team at Hi@Motherocity.com, our Data Protection Officer at dpo@Motherocity.com, or send us a message via our dedicated email if you have any inquiries regarding this Privacy Policy, how we collect or use your Personal Data, or anything else pertaining to our privacy policies.

Table of contents

  • Personal Data we collect from you
  • How we use your Personal Data
  • Your privacy rights
  • Third parties processing your Personal Data
  • Retention of your Personal Data
  • Security of your Personal Data
  • Children’s privacy
  • Communication with you
  • Storage and international Personal Data transfers
  • Data Protection Officer (DPO)
  • Contact us

Introduction

This Privacy Policy explains how Motherocity Health (“Motherocity” or “we” or “us”) collects, stores, uses, transfers and shares Personal Data from our users (“you”) in connection with the Motherocity mobile application, Motherocity Postpartum Tracker (the “App”)*, and the Motherocity.com website including any products and services related to it (the "Website") (all collectively, the “Services”).

*Please note the App may be listed under a different name depending on your location. A full list of names is available here. 

We reserve the right to and may change this Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the email address provided when you register), through the App, or by presenting you with a new version of this Privacy Policy. If permitted by applicable law, your continued use of the Services after the effective date of an updated version of the Privacy Policy will indicate your acceptance of the Privacy Policy as modified. In some cases, you will be given a choice about whether to explicitly accept changes to the Privacy Policy. If you do not accept the terms of the Privacy Policy, please do not use the Services. 

Please check the Privacy Policy posted on our Website and in the App for the latest updates on our data privacy practices.

Personal Data we collect from you

We collect Personal Data about you in a variety of ways. Sometimes we collect Personal Data automatically when you interact with the Services, and sometimes we collect the Personal Data directly from you. At times, we may receive Personal Data about you from other sources and third parties. 

Personal Data you provide to us directly:

General Information. When you sign up to use the Services, we may collect Personal Data about you such as:

  • Name;
  • Email address;
  • Year of birth;
  • Password or passcode;
  • Place of residence and associated location information including time zone and language;
  • ID (for limited purposes)
  • Contact number (for limited purposes)

By using the Services, we may be able to determine your gender or support of a postpartum person/parent/family. 

Health and Well-being. When you sign up to use the Services, you may choose to provide Personal Data about your health and well-being such as:

  • Weight;
  • Body temperature;
  • Body measurement;
  • Details of your childbirth and postpartum;
  • Various symptoms related to your postpartum and health;
  • Additional details on your mental and physical well-being sexual preferences activities, and other related activities including your personal life.

You may also allow us to connect to third-party services, such as Apple HealthKit and Google Fit, to enable us to import Personal Data about your health and activities into the App. This imported data may include sports activities, weight, calories burned, heart rate, number of steps/distance traveled, and other data about your health.

We will process this data in order to provide you with the App functionality described below.  When you choose to have this data imported you are subject to the Google Fit and Apple HealthKit privacy policies and practices. 

Personal Data we collect automatically:

When you access or use the Services, we may automatically collect the following information:

Device Information:

  • Device model;
  • Information about the operating system and its version;
  • Unique device identifiers (e.g. IDFA);
  • Mobile operator and network information;
  • Device storage information;
  • Version of your device system.

Location Information:

  • IP address;
  • Time zone;
  • Information about your mobile service provider.

Data about your use of the Services, including, among others:

  • Frequency of use;
  • Areas and features of the Services that you access, visit or use;
  • Engagement with particular features.

We may use cookies and other tracking technologies to gather this data as well as additional information. Our Cookie Policy has further information.

Data from external sources. We may receive Personal Data about you from third parties. For example, we may obtain information from third parties, to enhance or supplement existing user information, including to customize and personalize your experience and for statistical purposes and analytics, as described below.

How we use your Personal Data

Your Personal Data won't be gathered or used without your knowledge. Depending on which Services features you use, we may use one or more of the following legal basis to handle your Personal Data:

  1. Your consent. For example, on the registration screen when you give us permission to process your Personal Data;
  2. To fulfill our contractual obligations to you in order to provide the Services to you;
  3. Legitimate interest. We may process your Personal Data in relation to our interests in providing the Services to you, our commercial interests, including our interest in protecting the security and integrity of the Services, and wider societal benefits;
  4. Legal obligation. We may be obligated to process some of your Personal Data to comply with applicable laws and regulations.

Below we describe the purposes for which we process your Personal Data and our lawful bases for doing so, including some basic examples:

To support the existing functions of the App, including customization of content and materials you see when you use the App

Consent

We make automated decisions using your Delivery info. to predict your postpartum recovery, analyze your data to provide you new features and services, and provide certain suggested articles or materials to read

customization of product and service offerings and making recommendations to you, including third-party products and offerings (excluding data from Apple HealthKit and Google Fit)

Consent

We may offer you a discount for Motherocity Premium

to provide and deliver the products and services you request, process transactions and send you related information, including confirmations and reminders

Contract

Using your device data we may send you a reminder, e.g., via push notifications, to log your health and activity details to track and make predictions more accurate.

for billing (invoicing), account management and other administrative purposes, if applicable

Contract

We may send you an email containing your invoice, if applicable

to respond to your comments, questions and requests and to provide customer service

Legitimate interest

We may process your name and email to reply to your support request or to contact you about a specific query or question you have raised

to send you technical notices, updates, security alerts and support and administrative messages

Legitimate interest

We may send you an email notification that contains a customer satisfaction survey. You can opt-out of receiving such surveys anytime by contacting us at – support email here —

to integrate data between the Website and App in connection with onboarding users

Legitimate interest

As an example, when you sign-up for the Services on the Website we use a third-party, —-CELL NO. VERIFICATION APP —, to help us identify you as an existing user when you use the App

to monitor and analyze trends, usage and activities in connection with our App

Consent

We may analyze your browsing activity in the App to understand what you like or dislike about it in order to improve your future experience

solely with respect to information that you agree to share, for Motherocity promotional purposes (except data from Apple HealthKit and Google Fit)

Consent

If you give your consent, we can post your review or comment on our website

to verify your identity 

Legal obligation

We may ask for age verification (e.g., an ID) if we have reasonable doubts regarding your age

Principles of processing

Data minimization and purpose limitation. We will not process Personal Data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you or collect any Personal Data that is not needed for the mentioned purposes. For any new purpose of processing, we will ask your separate consent. 

No sale of Personal Data. We will not sell or rent your Personal Data. We will not disclose your Personal Data except as otherwise described in this Privacy Policy. We may share your Personal Data with our service providers solely as described in this Privacy Policy. We will also not use information received through your use of the HealthKit and Google Fit framework for advertising or similar services or sell it to advertising platforms, data brokers, or information resellers.

Your privacy rights

We are committed to giving you extensive privacy rights in relation to your Personal Data, regardless of the nation or region you are from.

What rights?

Correction of your Personal Data

You have the right to get in touch with us and request that we correct any Personal Data that you feel is incorrect.

Restriction of Processing

In certain situations, you have the right to ask that the processing of your personal data be limited. For instance, you have the right to ask that your personal data be restricted if you question its accuracy and we require some time to confirm it.

Access to your Personal Data (including in portable form)

You have a right to request information about what Personal Data we process about you, to access all your Personal Data, and receive a copy of it, including in a structured and portable form (.json). For iOS Motherocity Premium users, the App also enables you to download a report containing some of your Personal Data from within the App.

Erasure of your Personal Data

If you withdraw your permission to processing or if you feel such processing is unlawful, you may ask us to delete your personal data. Please be advised that deleting some Personal Data can have an impact on how you use Services features that rely on historical data.

Right to object to the processing of your Personal Data

In some cases, you can object to the processing of your Personal Data, for example, if we process it under the legitimate interest basis, by contacting us at Hi@Motherocity.com

How to exercise your privacy rights

Сontact us at Hi@Motherocity.com  to exercise your privacy rights.

We will address your request within 30 days after receipt. It may take us up to 90 days in some cases, for example for full erasure of your Personal Data stored in our backup systems. We will let you know if we need more time and explain the reasons for the delay. 

What next?

Please be aware that if you submit an unclear request, we might get in touch with you to clarify it. Additionally, we reserve the right to reject requests that are plainly unjustified and excessive (repeated) requests.

In specific circumstances, we may additionally ask you to provide identification proof. Normally, we check to see if the request is coming from the same email address that you gave us when you registered. In cases when you haven't registered your account, we could ask you to go through additional verification procedures to make sure we're properly handling requests.

Subject to applicable laws, you may have a right to lodge a complaint with your local data protection authority about any of our activities (related to your privacy rights, among others) that you think are not compliant with applicable law. If you have any concerns about our privacy practices, please let us know at Hi@Motherocity.com

Third parties processing your Personal Data

We will not share your Personal Data with third parties except as specified below.

Processing to find new Motherocity users and stay in touch with you

With your consent we may share some of your non-health Personal Data with AppsFlyer for marketing and promotional purposes. AppsFlyer is a mobile marketing platform that handles your Personal Data in accordance with our instructions. By using AppsFlyer and its integrated partners for marketing and promotional purposes we are able to reach you and people like you on various platforms and spread the word about Motherocity. If we need to share your Personal Data with other platforms for this purpose, except as we have explained in this Privacy Policy, we will ask for your consent. 

1. You become a Motherocity user and with your consent we start sharing the following Personal Data with AppsFlyer and its integrated partners for marketing and promotional purposes: 

a)  Technical identifiers: IP address (which may also provide general location information), User agent, IDFA (Identifier for advertisers), Android ID (in Android devices), Google Advertiser ID, Customer-issued user ID and other similar unique technical identifiers;

b) Your age group;

c) Your subscription status;

d) The fact of application launch.

2. Motherocity  sends your Personal Data to AppsFlyer, which analyzes it and provides us reports and insights on how to optimize our promotional campaigns.

3. At the same time, AppsFlyer sends your Personal Data to some of its integrated partners (e.g., Pinterest, Google Ads, Apple Search Ads, FB marketing network and others) to find you or people like you on different platforms, including social media websites. These integrated partners analyze your Personal Data and show relevant information about Motherocity  to people who might be potentially interested in it or remind you about revisiting the App, if you stopped using it a while ago. 

4. We reach out to you and new users and provide you with more information about Motherocity, accurate cycle predictions, information about the meaning of your bodies’ cues and credible information about your health. 

Read more about AppsFlyer here and its integrated partners here.

5. Opt-out options. You can withdraw your consent or opt-out from the sharing of your Personal Data with AppsFlyer for marketing and promotional purposes in accordance with this subsection anytime by adjusting your device settings in iOS or Android.

Please note that we also use AppsFlyer to integrate data between the Website and App in connection with onboarding users. You are not able to opt out of AppsFlyer’s processing of your Personal Data for these purposes.  

Processing to make the App run 

In some situations, we engage other companies to process your Personal Data on our behalf. We refer to these companies as “processors.” 

Processors are companies that help us run the Services, support our communication with you or perform other App-related activities. They may process certain Personal Data on our behalf to accomplish the goals related to the App functions and associated activities. We remain responsible for any acts or omissions of our processors and undertake to execute formal data processing agreements with them to the extent required by applicable law.

Here is the list of our main processors upon which we rely:

App

Data Collected

Use

Apple Health

Data may include sports activities, weight, calories burned, heart rate, number of steps/distance traveled, and other data about your health

Health tracking and monitoring

Google Fit

Data may include sports activities, weight, calories burned, heart rate, number of steps/distance traveled, and other data about your health

Health tracking, and monitoring

Klayvio

Email

communicate via email with users

Survey Monkey

IP address

User ID

Results Survey

deliver service surveys

GoDaddy


Web Host

Zen Desk

Email address

Email Content

manage user emails sent to Motherocity

Apple

personal identifiers

payment and banking information

Collect and process payments

Google

personal identifiers

payment and banking information

Collect and process payments

Paypal

personal identifiers

payment and banking information

Collect and process payments

Square

personal identifiers

payment and banking information

Collect and process payments

Buffer

User behavior and interaction in

order to optimize the website

integrate data between the Website and

App in connection with onboarding users

Hotjar

Device Information, Location Information, Data about use of the Services

to customize and personalize your experience and for statistical purposes and analytics


Aggregated information

Your Personal Data may be combined, deidentified, or anonymized so that it cannot be legitimately used to identify you. Such information is not Personal Data anymore. For example, we may share or use general age, demographic information, and aggregate statistics about specific activities or symptoms from data collected to help identify patterns across users in articles, blog posts, and scientific publications. We may also share such data with our partners or research institutions or use it for statistical purposes. The dissemination of this information advances the field of women's health research. Your data will be processed for this purpose on the basis of our legitimate interests.

Information posted by you

The App features several community areas like The Lighthouse where users with similar interests can share information and support one another. 

Any information (including Personal Data) you share in any online community area or online discussion is by design open to the Motherocity community. You should think carefully before posting any Personal Data in any public forum. What you post can be seen, disclosed to, or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. Moreover posting your Personal Data in The Lighthouse may violate the Lighthouse Rules. If you mistakenly post Personal Data in our community areas and would like it removed, you can send us an email Hi@Motherocity.com. 

Special circumstances

We may also share some of your Personal Data in the following special circumstances: 

  • in response to subpoenas, court orders or legal processes, to the extent permitted and as restricted by law (including to meet national security or law enforcement requirements);
  • when disclosure is required to maintain the security and integrity of the Services or to protect any user’s security or the security of other persons, consistent with applicable laws. In such cases, we may also delete some of your Personal Data (e.g., by resetting your password to avoid unauthorized access);
  • when disclosure is directed or consented to by the user who has input the Personal Data;
  • in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of its assets, your information will, in most instances, be part of the assets transferred.

Depending on the circumstance, we may rely on legitimate interest or legal obligation as our legal basis for the above processing activities. 

Retention of your Personal Data

Except as set forth below, we will retain your Personal Data as long as needed to provide you with the Services or otherwise fulfill the purposes for which it was collected. 

Impact of Account Deactivation/Requests to Erase Personal Data: At any time, you can deactivate your account and erase your Personal Data by emailing Hi@Motherocity.com. If you choose to deactivate your account, Motherocity will generally delete all your Personal Data and it will not be recoverable should you later create another account. 

Impact of App Deletion or Inactivity: If you choose to delete the App from your device or your account becomes inactive, we will retain your Personal Data for a period of 3 years in case you decide to re-activate the Services or re-install the App. The App covers different periods of users’ lifecycle; therefore, retention of your data is needed in some cases to secure your smooth experience with other App functions (e.g., having another pregnancy). 

Limitations: You should be aware that, although we will anonymize or otherwise de-identify your data where possible, we may retain certain Personal Data and other information after your account has been terminated or deleted as necessary to comply with legal obligations, resolve disputes and enforce our agreements.

Security of your Personal Data

General security measures

We implement technical and organizational measures in an effort to protect Personal Data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the Personal Data that we process and risks associated with special categories of Personal Data we collect (information about health). These measures include Pseudonymization and tokenization of certain categories of your Personal Data.

Encryption of your Personal Data in transit and in rest.

Systematic vulnerability scanning and penetration testing.

Protection of data integrity.

Organizational and legal measures. For example, our employees have different levels of access to your Personal Data and only those in charge of data management get access to your Personal Data and only for limited purposes required for the operation of the Services. We impose strict liability on our employees for any disclosures, unauthorized accesses, alterations, destructions, or misuse of your Personal Data.

Conducting periodical data protection impact assessments in order to ensure that the Services fully adhere to the principles of ‘privacy by design, ‘privacy by default and others. We also commit to undertake a privacy audit in the event of Motherocity’s merger or takeover.

Please understand that you can help keep your information secure by choosing and protecting your password appropriately, not sharing your password, and preventing others from using your mobile device. However, no security system is perfect and, as such, we cannot guarantee the absolute security of the Services, or that your information will not be intercepted while being transmitted to us.

Security breaches

If we learn of a security systems breach, we may either post a notice or attempt to notify you by email and will take reasonable steps to remedy the breach as specified in applicable law and this Privacy Policy. If we learn of a potential Personal Data breach, together with other actions referred to in the Privacy Policy (such as notifying you in certain cases), we will also undertake particular actions to remedy the breach as appropriate under the circumstances, which may include, logging you out from all the devices, resetting a password (sending a temporary password for you to apply) and performing other reasonably necessary activities and actions.

If you want to report a security incident related to the Services please contact us at Hi@Motherocity.com.

Children’s privacy

General age limitation. The Services are not intended for children and we do not knowingly collect information about children under 13 years old through the Services. If you are aware of anyone under 13 using the Services, please contact us at Hi@Motherocity and we will take the required steps to delete such information and (or) delete the child’s account. 

Age limitation for residents of the European Economic Area and the United Kingdom. Due to legal requirements, we do not allow the use of the Services by residents of EEA or the UK younger than 16 years old. If you are aware of anyone younger than 16 using the Services, please contact us at Hi@Motherocity.com and we will take steps to delete such information and (or) delete the child’s account.

Moreover, some of the App functions are limited for users that are younger than 18.

Communication with you

We may contact you from time to time via email or through other means (like popups or push notifications) to communicate with you about products, services, offers, promotions, rewards, and events offered by us and others, and provide news and information that we think will be of interest to you. 

Opt-out options. You can always opt-out of receiving emails by unsubscribing via the “Unsubscribe” link contained in the email. Opting out of these emails or notifications will not end the transmission of important service-related emails that are necessary to your use of the Services. You may also opt out of receiving popups or push notifications by adjusting your settings on your device. If applicable laws prescribe so, we may ask some users to provide their additional consent for such communications.

Please note that we may contact you with information about products, services, offers, promotions, rewards, and events offered by us and others via third-party platforms (like social media). For more information, including instructions for how to opt-out, please see the section above titled ‘Processing to find new Motherocity users and stay in touch with you. 

Storage and international Personal Data transfers

Motherocity is based in the United States (“US”). Personal Data we collect is transferred to and processed in the U.S. (where it is governed by U.S. law) and to other countries (where it is governed by the laws of those countries). The laws of the U.S. and the laws of other countries may not offer the same protections as the laws of your jurisdiction.

Transfers of Personal Data outside of the European Union, the European Economic Area, and the United Kingdom

Personal Data in the European Union (EU), the EEA, and the United Kingdom (UK) is protected by the General Data Protection Regulation (GDPR) and Data Protection Act 2018, but some other countries may not necessarily have the same standard of protection for your Personal Data.

Motherocity transfers Personal Data from the EU, EEA, and UK to the U.S. and other third countries. When transferring Personal Data outside the EU, EEA, and UK we either implement standard contractual clauses or rely on current European Commission adequacy decisions. For further information please contact Hi@Motherocity.com.

Privacy Shield Participation

Motherocity is certified under the EU - U.S. Privacy Shield Framework (“EU Privacy Shield”) and Swiss - U.S. Privacy Shield Framework (“Swiss Privacy Shield” together with the EU Privacy Shield, the “Privacy Shield”) for Personal Data transfer from the EU to the U.S. and from Switzerland to the U.S. On July 16, 2020, the Court of Justice of the European Union invalidated the EU Privacy Shield. We continue to adhere to the Privacy Shield principles for Personal Data transferred up to July 16, 2020 and have maintained our certification. You may view our certification here.  

Complaints and Dispute Resolution. We commit to resolve complaints about our collection and use of your Personal Data. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at dpo@motherocity.com or at the mailing address:

M.O.O. LLC dba Motherocity Health

Annapolis, Maryland 21401, United States

Arbitration.

You may also be able to invoke binding arbitration for unresolved complaints but prior to initiating such arbitration, a resident of a European country (including Switzerland) participating in the Privacy Shield must first: (1) contact us and afford us the opportunity to resolve the issue; (2) seek assistance from JAMS; and (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority) and afford the Department of Commerce time to attempt to resolve the issue. If such a resident invokes binding arbitration, each party shall be responsible for its own attorney’s fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the resident. The arbitration option may not be invoked if the individual’s same claimed violation of the Principles (1) has previously been subject to binding arbitration; (2) was the subject of a final judgment entered in a court action to which the individual was a party; or (3) was previously settled by the parties.

We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission concerning Personal Data transferred under the Privacy Shield.

We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the U.S. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit the https://www.jamsadr.com/submit/ for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Data Protection Officer (DPO)

To communicate with our Data Protection Officer, please email at dpo@Motherocity.com or use the contact details below. 

Contact us

General

If you have any questions or concerns about your privacy you may contact us at:

M.O.O. LLC dba Motherocity Health

Annapolis, Maryland 21401, United States

Email: hi@motherocity.com or dpo@motherocity.com

You may also contact your local data protection authority. A list of local data protection authorities is available here

Effective as of 5 September, 2022

These Terms of Use (this “Agreement”) are a legal agreement between you (“you”) and Motherocity Health, a company incorporated in the United States (“Company,” “we” or “us”) for use of the Motherocity mobile application, the websites (Motherocity.com and EveryMOO.com), and all related services, features and content offered by the Company. This Agreement is not concluded with Apple, Inc., any of its subsidiaries, Google, Inc., any of its subsidiaries, or any other entity as may apply.

1. Acceptance of terms

Please read this Agreement carefully. By creating an account or accessing or using the App, you acknowledge that you accept and agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APP.

We may modify this Agreement from time to time. We will notify you by email, through the App, or by presenting you with a new version of the Agreement for you to accept if we make modifications that materially change your rights. Your continued use of the App after the effective date of an updated version of the Agreement will indicate your acceptance of the Agreement as modified.

2. Medical services disclaimer

THE COMPANY IS NOT A LICENSED MEDICAL CARE PROVIDER AND THE APP IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT OR MANAGE ANY ILLNESS OR MEDICAL CONDITION, OR SERVE AS A BIRTH CONTROL METHOD, CONTRACEPTION, OR POSTPARTUM MEDICAL INTERVENTION. PLEASE CONSULT WITH A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY OR THAT OF YOUR FAMILY OR FOETUS. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH THE APP. ALWAYS CONSULT WITH YOUR HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR CONDITION OR EXPERIENCE ANY CHANGES IN YOUR CONDITION OR HEALTH STATUS. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL EMERGENCY SERVICES OR GO TO THE NEAREST OPEN EMERGENCY ROOM IMMEDIATELY.

WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS, AS WELL AS ANY VIOLATION OF ANY ETHICAL OR MORAL STANDARDS APPLICABLE IN YOUR COMMUNITY TO SEXUAL EDUCATION AND RELATED MATERIALS.​ NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO.

3. Registration and eligibility

To use the App, you may be required to create or update an account (“Account”) and will be asked to provide certain personal information, which may include your name, birth date, and e-mail address. This information will be held and used in accordance with our privacy policy, which can be found at https://motherocity.com (“Privacy Policy”). You agree that you will supply accurate and complete information to the Company and that you will update that information promptly after it changes.

To create an Account and access the App, you must be at least 13 years old (16 years old in EU) and not barred from using the App under applicable law.

If you are under 18, your parent or guardian must review and accept the terms of this Agreement, and by using the App, you confirm that your parent or guardian has so reviewed and accepted this Agreement. We reserve the right to limit the availability to users under the age of 18 of certain content in the App, in our sole discretion.

4. Your use of the App

Any content you submit through the App is governed by the Company’s Privacy Policy https://motherocity.com. If you submit a question or response, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in public areas. The Company and its licensors are not responsible for the consequences of any communications in public areas. In cases where you feel threatened or you believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or emergency services immediately. As a condition of using the App, you agree not to use the App for any purpose that is prohibited by this Agreement. You are responsible for all of your activity in connection with the App and you shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes. You agree that if you take any of the following actions, you will be materially breaching this Agreement, and you agree that you SHALL NOT:

а. resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the App;

b. modify, reverse engineer, decompile or disassemble the App;

c. copy, adapt, alter, modify, translate, or create derivative works of the App without the written authorization of the Company;

d. permit other individuals to use the App, including but not limited to shared use via a network connection, except under the terms of this Agreement;

e. circumvent or disable any technological features or measures in the App for the protection of intellectual property rights;

f. use the App in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction;

g. use or access the App to compile data in a manner that is used or usable by a competitive product or service;

h. use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone;

i. use your Account to engage in any illegal conduct;

j. upload or transmit any communications that infringe or violate the rights of any party;

k. upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with this Agreement, and the Company’s Privacy Policy; or

l. upload any material that contains software viruses or any other computer code, files or programs that is malicious, technologically harmful or designed to interrupt, destroy or limit the functionality of any computer software, this website or the App.

Any such forbidden use shall immediately terminate your license to use the App.

5. Children’s privacy and age restrictions

We are committed to protecting the privacy of children.

You should be aware that this App is not intended or designed to attract children under the age of 13. We do not collect personal data from any person we actually know is a child under the age of 13.

If you are a resident of the United Kingdom or the European Union, you shall be at least 16 years old in order to use the App. Except to the extent prohibited by applicable law, we do not allow the use of the App by United Kingdom or European Union residents younger than 16 years old. 

You must be at least 18 years old to use some features of the App (e.g., some courses, content, or discussion topics in Lighthouse).  

If you are aware of anyone that does not comply with these limitations, please contact us at Hi@Motherocity.com, and we will take steps to delete or terminate their account.

6. Export and economic sanctions control

The software that supports the App may be subject to U.S. export and re-export control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. You represent and warrant that you are (1) not located in any country or region that is subject to a U.S. government embargo, and (2) are not a denied party as specified in the regulations listed above.

You agree to comply with all U.S. and foreign export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product or products derived from or based on such technology received from Motherocity under these Terms of Use thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.

7. Limited Licence to the App

We grant you a personal, worldwide, revocable, non-transferable, and non-exclusive license to access and use the App for personal and non-commercial purposes in accordance with the terms of this Agreement. You may not copy, store, modify, distribute, transmit, perform, reproduce, publish, license, create derivative works from, transfer or sell any text, graphics, logos, and other source-identifying symbols, designs, icons, images, or other information, software or code obtained from the App without prior express written permission from the Company which may be withheld for any or no reason. You further agree not to download, display or use any content on the App that is provided by the Company or its licensors located on the App for use in any publications, in public performances, or on websites other than the App for any other commercial purpose, in connection with products or services that are not those of the Company, in any other manner that is likely to cause confusion among consumers, that disparages or discredits the Company and/or its licensors, that dilutes the strength of the Company or its licensor's property, or that otherwise infringes the Company or its licensors’ intellectual property rights. You further agree to in no other way misuse any content published by the Company or third-party content that appears on the App.

All rights, title, and interest in and to the App not expressly granted in this Agreement are reserved by the Company. If you wish to use the Company’s software, title, trade name, trademark, service mark, logo, domain name, and/or any other identification with notable brand features or other content owned by the Company, you must obtain written permission from the Company. Permission requests may be sent to Hi@Motherocity.com

To avoid any doubt, the Company owns all the text, images, photos, audio, video, location data, software, code, and all other forms of data or communication that the Company creates and makes available in connection with the App, including but not limited to visual interfaces, interactive features, graphics, design, compilation of User Content (as defined below), and the compilation of aggregate user review ratings and all other elements and components of the App, excluding User Content (collectively referred to herein as the “Company’s Content”). Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the App and the Company’s Content are retained by us.

8. Licence to User Content

The App enables you to input personal notes, share your stories, post or upload content, submit content (including to public areas like Lighthouse) and log certain information into the App (“User Content”). You retain all rights to such User Content that you post, share, or log in to the App.

By providing your User Content to the App, you (a) grant the Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, exploit, modify, publicly display, publicly perform, create derivative works from, incorporate it into other works, change, reformat, and distribute your User Content in connection with providing and operating the App and related services and/or for the Company’s promotional purposes (for example, by displaying on our website, within the App, in social media, on any website or platform in the internet as we may deem appropriate), subject to the Privacy Policy; and (b) you agree to indemnify the Company and its affiliates, directors, officers, and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the media and/or your failure to company with the terms described in this Agreement.

The Company reserves the right to review all User Content prior to submission to the App and to remove any content or media for any reason, at any time, without prior notice, at our sole discretion.

9. Use at your own risk

Our goal is to help make certain health-related information more readily available and useful to you. However, the App cannot and does not guarantee health-related improvements or outcomes. Your use of the App and any information, predictions, or suggestions provided in the App is at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the App and you agree and understand that the App is not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.

10. Use by minors disclaimer

THE INFORMATION WITHIN THE APP DOES NOT INCITE, INDUCE OR OTHERWISE PROMOTE ANY SEXUAL BEHAVIOR OR ACTIVITY AMONG MINORS AND DOES NOT DIRECT THE CONTENT OF COMMUNICATION TO ANY PARTICULAR PERSON. ALL INFORMATION PROVIDED WITHIN THE APP IS FOR GENERAL EDUCATIONAL PURPOSES ONLY.

We carefully examine the materials that we make available via the App to people between 13 and 17 in order to avoid any inappropriate or harmful content. We fully understand that moral and ethical rules might differ from country to country in defining what information related to sexuality is accessible to minors.

We neither intend nor publish sexually explicit content or content that otherwise might qualify as harmful to minors or juveniles under applicable law. We make reasonable efforts to ensure that all materials provided by us on the App are based on facts only and are scientifically accurate.

Please be aware that individual ethical views on what is offensive or harmful to minors may vary from the requirements set for content that may be made available to minors under applicable law. 

11. Subscriptions

Motherocity Premium subscription. The mobile application offers the Premium subscription that grants you access to additional features like postpartum predictions enhanced by data science algorithms, personalized insights based on your daily events and postpartum phase, tools for detecting physical and emotional patterns, and full health reports that you can provide to your doctor. By accessing Motherocity you agree that your purchases are not contingent on the provision of any future functionality or features, or dependent on any oral or written public statements, and comments made by Motherocity regarding such functionality or features. 

Billing. You may purchase the Premium subscription directly from Motherocity or through a registered third party by paying a subscription fee plus applicable taxes in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase. 

Some of our subscriptions include a trial period, where you can experience the application for a specified period at no cost or at a reduced price (“Trial”). Subscription with the Trial period will automatically renew to a paid subscription once your Trial expires. If you purchase access to the Premium content or services through a third party, separate terms and conditions with a such third party may apply in addition to these terms. Please contact the third party regarding any refunds or to manage your subscription. 

Price and tax changes. Motherocity may from time to time make changes to Premium subscription, including recurring subscription fees, and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the Motherocity Premium subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable Premium subscription prior to the price change going into effect.

Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate will be automatically applied based on the account information you provide.

Renewal and Cancellation. Your payment to Motherocity or the registered third party through which you purchased the Motherocity Premium subscription will automatically renew at the end of the applicable subscription period unless you cancel your Premium subscription before the end of the then-current subscription period. You must cancel your Premium subscription or Trial before it renews to avoid the billing of the fees for the next Subscription period. If you purchase your subscription through the https://motherocity.com, you can cancel the renewal of your Premium subscription at any time by contacting us by email at Hi@Motherocity.com and specify the email you used to register your account at Motherocity.com. If you purchase your Premium subscription through a third party, you can cancel at any time with the App provider. Contact our Support team at Hi@Motherocity.com or view our FAQs for instructions on how to cancel.

12. The Lighthouse 

The Lighthouse (Lighthouse) is a special feature of the App that allows users to communicate with each other on a set of different topics related to women’s health and wellbeing. All user comments in Lighthouse are posted anonymously. If you delete your account, your comments will remain visible to other users of Lighthouse.

As a user of Lighthouse, you shall not:

  • Leave rude, harassing, insulting, provocative, discriminating, non-tolerant, religious, racist, political, homophobic, libelous, defamatory, unlawful, threatening, or offensive comments and statements;
  • Post abusive, offensive, obscene, pornographic, infringing, sexually explicit images or any other materials (including links to such materials) prohibited under applicable law or regulations or that otherwise may be in conflict with this Agreement;
  • Provide any medical advice or claim to be a healthcare professional;
  • Advertise any product or service;
  • Perform other forbidden actions as defined in Lighthouse Rules.

At our sole discretion, we reserve our right to:

  • Delete any inappropriate or irrelevant comments or materials;
  • Delete or modify comments containing personal data, such as name, address, or email;
  • Restrict or ban your access to Lighthouse at any time and without notice if we determine that the content or use of Lighthouse is in violation of this Agreement;
  • Use, copy, modify, reshuffle, move, change, publicly display, publicly conduct and distribute discussions, comments, and materials;
  • Block your comments for any reasons or moderate them as we deem appropriate;
  • Disable Lighthouse at any time without prior notification.

Any information posted in Lighthouse shall not be considered as advice, drug prescription, or treatment suggestion. If in doubt about your health, consult a licensed healthcare professional. Please bear in mind that not all our users are not healthcare professionals and their recommendations may not only be inaccurate but also harmful to your health and well-being. Those users that are healthcare professionals will be identified by the appropriate label and have profiles approved by Motherocity.

Read more about the rules applicable to communication in Lighthouse in our Lighthouse Rules. Lighthouse Rules are an integral part of the Agreement. By accepting the Agreement, you also accept the Lighthouse Rules.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE COMMUNICATIONS DECENCY ACT OF 1996), THE COMPANY DISCLAIMS LIABILITY FOR ANY DIRECT OR INDIRECT CONSEQUENCES ARISING FROM THE INFORMATION, LINKS, AND MATERIALS POSTED BY USERS, ANY ACTIONS OR INACTIONS OF USERS, VIOLATIONS OF ANY APPLICABLE LAWS AND REGULATIONS.

13. Passwords

You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your App passwords or account. It is your sole responsibility to (1) control the dissemination and use of a sign-in name, screen name, and passwords; (2) authorize, monitor, and control access to and use of your App account and password; (3) promptly inform the Company if you believe your account or password has been compromised or if there is any other reason you need to deactivate a password. Send us an email at Hi@Motherocity.com. You grant the Company and all other persons or entities involved in the operation of the App the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the App. You further acknowledge and agree that the App and account are designed and intended for personal use on an individual basis and you should not share your account and/or password details with another individual. The Company cannot and does not assume any responsibility or liability for any information you submit, or your or third parties use or misuse of information transmitted or received arising from the using the App, and shall not be responsible for any losses arising out of the unauthorized use of your account or information resulting from you not following these rules.

14. Warranty disclaimer

The Company controls and operates the App from various locations and makes no representation that the App is appropriate or available for use in all locations. The App or certain features of it may not be available in your location or may vary across locations.

THE APP IS PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. NEITHER THE COMPANY, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS OR CONTENT PROVIDERS WARRANTS, AND EACH OF THEM HEREBY EXPRESSLY DISCLAIMS, THAT: (A) THE APP WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE APP WILL MEET YOUR REQUIREMENTS. OR (E) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT, TEXT, IMAGES, SOFTWARE, GRAPHICS, OR COMMUNICATIONS PROVIDED BY THIRD PARTIES ON OR THROUGH THE APP, INCLUDING IN LIGHTHOUSE. YOUR USE OF THE APP IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Limitation of liability

IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP.  THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

16. Use of mobile devices

Please note that your carrier’s normal rates and fees, such as text messaging and data charges, will still apply if you are using the App on a mobile device.

17. Third-Party Services and links

The App may give you access to links to third-party websites, apps, or other products or services (“Third Party Services”). The Company does not control Third Party Services in any manner and, accordingly, the Company is not responsible for the privacy practices of such Third Party Services and does not assume any liability associated with such Third Party Services. Your linking to or use of any Third Party Services other than the App is at your own risk. The Company's inclusion of links to Third Party Services does not imply any endorsement of any kind by the Company of the material located on or linked to by such Third Party Services and should not be deemed as such by any user of the App. The Company disclaims any responsibility for the products or services offered or the information contained on any Third Party Services. You need to take appropriate steps to determine whether accessing a Third Party Service is appropriate, including protecting your personal information and privacy in using any such Third Party Services and complying with relevant agreements.

You shall not link to our websites, app, content or services in a way that is: (i) illegal, (ii) suggests any form of association, approval or endorsement with or by us where none exists, (iii) damages our reputation or takes advantage of it, or (iv) is unfair.   

18. Your feedback

We welcome your feedback about the App. Unless otherwise expressly declared, any communications you send to us or publish in app stores are deemed to be submitted on a non-confidential basis. You agree that we may decide to publicize such content at our own discretion. You agree to authorize us to make use of such contents for free, and revise, modify, adjust and change it contextually, or make any other changes, in each case as we deem appropriate.

19. Enforcement rights

We are not obligated to monitor access or use of the App. However, we reserve the right to do so for purposes of operating and maintaining the App, ensuring your compliance with this Agreement, and complying with applicable legal requirements. We may disclose unlawful conduct to law enforcement authorities, and pursuant to valid legal processes, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable any content posted to the App or access to the App at any time, in each case without notice and at our sole discretion if we determine in our sole discretion that your content or use of the App is objectionable or in violation this Agreement.

We may refuse service, close Accounts, and change eligibility requirements at any time.

The Company has no liability or responsibility to users of the App or any other person or entity for performance or nonperformance of the aforementioned activities.

20. Changes to the App

From time to time and without prior notice to you, we may change, expand, and improve the App. We may also, at any time, cease to continue operating part or all of the App or selectively disable certain features of the App. Your use of the App does not entitle you to the continued provision or availability of the App. Any modification or elimination of the App or any particular features will be done at our sole and absolute discretion and without an ongoing obligation or liability to you.

21. Indemnity

You agree to defend, indemnify, and hold the Company, its officers, directors, employees, agents, affiliates, representatives, licensors, suppliers, partners, advertisers, and content providers, harmless from and against any claims, actions, demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, arising out of or resulting from, or alleged to result from, your violation of this Agreement.

22. Dispute Resolution

Unless otherwise required by mandatory laws in your country of residence, the Agreement (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the state or country listed below, without regard to choice or conflicts of law principles.

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND MOTHEROCITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Motherocity agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway, or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

IF YOU RESIDE IN THE UNITED STATES, THE ARBITRATION AGREEMENT IN THIS SECTION 22 APPLIES TO YOU. PLEASE READ THEM CAREFULLY.

This Arbitration Agreement only applies to you if you reside in the United States.

You may opt-out of this Arbitration Agreement. If you do so, neither you nor the Company can require the other to participate in an arbitration proceeding.

To opt-out, you must notify the Company in writing postmarked within 30 days of the date you first accepted this Agreement. You must use this address to opt out:

Motherocity Health DPO@Motherocity.com

If you do not reside in the United States, and you nevertheless attempt to bring any legal claim against the Company in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 22 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

The Company is committed to participating in a consumer-friendly dispute resolution process. To that end, this Agreement provides for a two-part process for individuals to whom this Section 22 applies: (1) an informal negotiation directly with the Company’s customer service team, and, if necessary, (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and the Company each retain the right to seek relief in small claims court as an alternative to arbitration. 

At least 30 days prior to initiating an arbitration, you and the Company each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Motherocity Health DPO@Motherocity.com The Company will send its notice of dispute to the email address associated with your Company account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org).

You and the Company mutually agree that any dispute, claim or controversy arising out of or relating to this Agreement (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”).  If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and the Company agree that the arbitrator will decide that issue.

This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules”) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified in the AAA rules.

 

In order to make the arbitration most convenient to you, the Company agrees that any required arbitration hearing may be conducted, at your option: (a) in the US county where you reside; (b) in New Castle County; (c) via phone or video conference; or (d) if all parties agree, by solely the submission of documents to the arbitrator.

Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, the Company will pay all arbitration fees and expenses. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

No Class Actions or Representative Proceedings. You and the Company acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

If the Company changes this Section 22 after the date you last accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and the Company (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and the Company.

Except as provided in the preceding paragraph, upon termination, all provisions of this Agreement, which, by their nature, should survive termination, shall survive termination, including, without limitation, all ownership provisions, warranty disclaimers, and limitations of liability.

If for any reason an arbitral tribunal or court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect. A printed version of this Agreement shall be admissible in arbitral, judicial or administrative proceedings.

No waiver of by the Company of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of this Agreement will continue in full force and effect.

23. Notice and takedown procedures

If you believe any materials accessible on or from the App infringe your copyright, you may request removal of those materials (or access thereto) from this App by contacting the Company and providing the following information:

а. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and, where possible, include a copy or the location of an authorized version of the work.

b. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.

c. Your name, address, telephone number and (if available) e-mail address.

d. A statement that you have a good faith belief that the complained use of the materials is not authorized by the copyright owner, its agent, or the law.

e. A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.

f. A signature or the electronic equivalent from the copyright holder or authorized representative.

In an effort to protect the rights of copyright owners, the Company maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the App who are repeat infringers.

Questions and comments

If you have any comments or questions on any part of the App or any part of these Terms of Use, require support, or have any claims, please contact us at Hi@Motherocity.com.

The registered office of Motherocity Health is https://motherocity.com

Effective as of 5 September 2022

The websites motherocity.com, everymoo.com, and other related pages (the "Website") are operated by Motherocity Health. Web application and other related pages (the “Web Application”) are also operated by Motherocity Health (hereinafter “Motherocity”).

At Motherocity, we place a high priority on your physical and mental health as well as your online safety. Building trustworthy relationships with you starts with transparency. This policy gives comprehensive information on how and when we use cookies in the interest of transparency. Any Motherocity product or service with a link to this policy or that includes it by reference is subject to the terms of this cookie policy.

What are cookies?

Cookies are small text files that are stored in your web browser that allows us or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Motherocity Website and Web Application.

It permits the website to remember your behavior and preferences over time (such login, language, font size, and other display preferences), saving you from having to again enter them every time you visit the site or navigate from page to page.

Cookies might be used for the following purposes:

  • To enable certain functions
  • To provide statistics
  • To store your preferences
  • To enable ad delivery and behavioral advertising

What types of cookies do we use?

We use both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website or Web Application. These cookies expire after a short period of time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies when we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

Categories of Use and Description:

Marketing -  cookies that assist us in reaching you and others who are similar to you, spreading the word about the app, and evaluating our effectiveness.

Necessary cookies that:

  • enable and support our security features, and help us detect malicious activity.
  • help us learn how well our Website and plugins perform in different locations.
  • Preferences cookies that help us show you the right information and personalize your experience.
  • Statistics cookies that help us understand, improve, and research products, features, and services (Website only).

What cookies do we use?

Our cookie table lists third-party cookies on our Website and Web Application. Please note that the names of cookies, pixels, and other technologies may change over time. We also may use certain cookies on only a limited number of pages that you visit on our Website and Web Application to avoid unnecessary collection of your personal data. Please note that our cookies do not process any personal health data. 

Here is the full list of cookies:

Domain
First party  
Cookie name
AMP_TOKEN
Categories of Use and description
  • Necessary
  • Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitors.
Expiration

Persistent 1-day

Domain
Third-party
Cookie name
_ga
Categories of Use and description
  • Statistics
  • Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the Website.
Expiration

Persistent 2 years



Domain
Third-party
Cookie name
_gat
Categories of Use and description
  • Statistics
  • Used by Google Analytics to throttle request rate (Website only).
Expiration

Persistent 1-day

Domain
Third-party
Cookie name
_gid
Categories of Use and description
  • Statistics
  • Registers a unique ID that is used to generate statistical data on how the visitor uses the Website.
Expiration

Persistent 1-day

Domain
Third-party
Cookie name
collect
Categories of Use and description
  • Statistics
  • Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels (Website only).
Expiration

Sessions

Domain
Third-party
Cookie name
r/collect
Categories of Use and description
  • Statistics
  • This cookie is used to send data to Google Analytics about the visitor's device and behavior. It tracks the visitor across devices and marketing channels (Website only).
Expiration

Sessions

Domain
Third-party
Cookie name
test_cookie
Categories of Use and description
  • Necessary
  • Used to check if the user's browser supports cookies.
Expiration

Persistent 1-day

Domain
Third-party
Cookie name
GPS
Categories of Use and description
  • Necessary
  • Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

Expiration
Persistent 1-day
Domain
Third-party
Cookie name
PREF
Categories of Use and description
  • Preferences
  • Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.
Expiration

Persistent 8 months

Domain
Third-party
Cookie name
VISITOR_INFO1_LIVE
Categories of Use and description
  • Preferences
  • Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
Expiration

Persistent 179 days

Domain
Third-party
Cookie name
YSC
Categories of Use and description
  • Statistics
  • Registers a unique ID to keep statistics of what videos from YouTube the user has seen (Website only)
Expiration
Sessions
Domain
Third-party
Cookie name
  • yt-remote-cast-installed
  • yt-remote-connected-devices
  • yt-remote-device-id
  • yt-remote-fast-check-period
  • yt-remote-session-app
  • yt-remote-session-name
Categories of Use and description
  • Preferences
  • Stores the user's video player preferences using embedded YouTube video.
Expiration

Some are session, some a persistent

Domain
Third-party
Cookie name
fbq
Categories of Use and description
  • Marketing
  • It is a cookie-like code in the web browsers of visitors. Facebook, may use the Facebook pixel to collect or receive information from the publisher webstore and use that information to provide measurement services,  ads personalization and as described in the Facebook Data Policy.
Expiration

Persistent

Domain
Third-party
Cookie name
_gaexp
Categories of Use and description
  • Marketing
  • Used by Google Analytics to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
Expiration

Persistent 90-day

Domain
Third-party
Cookie name
  • NID
  • SId
Categories of Use and description
  • Marketing
  • Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. For example, Google uses such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website. This helps to show you customized ads on Google.
Expiration

Persistent
  • NID - 6 months
  • SID - 2 years

Domain
Third-party
Cookie name
  • IDE
  • ANID
  • DSID
  • FLC AID
  • TAID
  • exchange_uid
Categories of Use and description
  • Marketing
  • Used by Google and Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user, to recognize you across devices.
Expiration

Persistent 

Domain
Third-party
Cookie name
_gcl
Categories of Use and description
  • Marketing
  • Google uses conversion cookies to help advertisers determine how many times people who click on their ads end up taking an action on their site (e.g., making a purchase). These cookies allow Google and the advertiser to determine that you clicked the ad and later visited the advertiser’s site. Conversion cookies are not used by Google for personalized ad targeting and persist for a limited time only.
Expiration
Persistent
Domain
Third-party
Cookie name
_gcl_aw, _gcl_dc and _gcl_gb
Categories of Use and description
  • These are used by Google’s Conversion Linker to help measure click data so that conversions are measured effectively. When a visitor clicks on any ads on this website, the URL of the conversion page typically includes information about the click. Google Ads then uses the click information to associate that conversion with the click that brought the visitor here.
Expiration
90 days


What is Do Not Track (DNT)?

DNT is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow. No standard has been adopted to this date.

What to do if you don't want cookies to be set or want them to be removed?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

You can opt-out of a third-party vendor's use of cookies by visiting the multi-cookie opt-out mechanism the Network Advertising Initiative opt-out page or control the use of device identifiers by using their device’s settings.

To opt-out using the Facebook site, log in and go to Settings > Ads > Ad Settings. On the app, go to Setting & Privacy > Settings > Ad > Ad Preferences > Ad Settings. Then choose the Not Allowed options under each category to stop Facebook from using data from partners and tracking your activity on Facebook and their partner’s sites to target you with ads.

For other browsers, please consult the documentation that your browser manufacturer provides.

Please be aware, though, that if you disable cookies or delete them, you might not be able to enjoy all of the features we provide, you might not be able to save your preferences, and some of our pages might not function properly.

Where can I find more information about cookies?

You can learn more about cookies by visiting the following third-party websites:

Contact us

If you have any questions or comments about this Policy, or if you would like us to update information we have about you or your preferences, please email: DPO@Motherocity.com.

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